Terms of Service

1. Who we are and what these terms cover

This website and customer portal are operated by Gateway Dynamics Limited, also presented as Gateway Dynamics Integrated Solutions, located at 3336 Vicjoy Dr, Bethel, OH 45106. These Terms of Service apply to your use of our website, account features, support knowledge base and online billing tools. By using these features, you agree to these terms to the extent permitted by applicable law.

Installation, equipment purchases, monitoring, managed IT and other professional services may be governed by a separate accepted proposal, work order or service agreement. That agreement controls the scope of work, pricing, service levels, warranties, renewal and cancellation terms for those services. If it conflicts with these website terms regarding a contracted service, the specific service agreement controls. Browsing this website does not order a service or create a monitoring agreement.

2. Account access and responsibilities

Customer portal access requires an account record created by Gateway Dynamics staff. The current portal uses Sign in with ChatGPT, and the email used to sign in must match the email registered for your customer account. Staff access is separately restricted to authorized staff emails. Creating a customer record does not grant staff privileges.

Provide accurate contact and billing information, use only accounts you are authorized to access, and protect the credentials for your sign-in provider. If you act for a business or organization, you must have authority to access its records and request services on its behalf. Notify us promptly if you suspect unauthorized access or need account details corrected. Do not share another person's account or attempt to view their invoices.

3. Invoices, payments and recurring services

Charges, applicable taxes, payment deadlines and service commitments are determined by your accepted agreement and the relevant invoice. Review each invoice before paying and contact us if you believe an amount is incorrect. An online payment does not change your agreed service scope or resolve an unrelated service dispute unless we agree otherwise.

Online payments are processed through Stripe-hosted payment pages. Available payment methods and processing requirements are determined by Stripe and the payment settings for your invoice. Do not send payment card numbers, bank account credentials or passwords to us by email or through account notes.

For agreed recurring services, invoices may be issued on the billing schedule shown in your agreement or account records. The current portal's recurring billing feature issues invoices; a recurring invoice alone does not authorize automatic withdrawal from a bank account or an automatic card charge. Any automatic payment arrangement requires a separate applicable authorization.

Requests to cancel, change a recurring service, dispute an invoice or seek a refund should be sent to info@gatewaydynamics.com or discussed by calling (800) 768-2161. Eligibility, timing and amounts depend on your service agreement and applicable law. Signing out, stopping use of the portal or removing a payment method does not itself cancel a service agreement. These terms do not eliminate any cancellation, refund or billing-dispute rights provided by law.

4. Acceptable use

Use the website and portal for lawful purposes connected with obtaining information, managing your authorized account or receiving our services. Do not attempt to bypass access controls, impersonate another person, introduce malicious software, interfere with availability, harvest private account information or submit fraudulent billing instructions.

We may restrict portal access where reasonably necessary to address unauthorized activity, security incidents or misuse. Restrictions on website access do not override obligations or rights under an existing service agreement or applicable law.

5. Support information and emergency assistance

Knowledge base articles provide general troubleshooting guidance. Suitability depends on your equipment, configuration and environment. Follow manufacturer instructions and contact qualified support when a task could affect safety, access control, electrical equipment or security operations. Do not bypass safety devices or factory-reset managed systems without appropriate authorization.

The website, portal and knowledge base are not emergency reporting channels. For an immediate threat to life or property, call 911 or the appropriate emergency service. Gateway Dynamics technical support is available at (800) 768-2161. Response commitments and monitoring coverage are governed by your service agreement; a website reference to support does not establish a guaranteed response time.

6. Website content and intellectual property

Gateway Dynamics branding, website text, graphics and other original materials are owned by Gateway Dynamics or used with permission. You may view the website and download your own invoices and account documents for legitimate personal or internal business use. Do not reproduce our branding or publish our content for commercial use without permission, except where applicable law allows it. Third-party names and trademarks belong to their respective owners.

7. Account information and third-party services

To provide account and billing features, the portal uses sign-in information such as your account identifier and email, customer contact details, staff-entered account notes and billing records. Sign in with ChatGPT may also provide a display name. Use account notes only for relevant service information and avoid entering unnecessary sensitive information. Contact us with questions about your account information.

ChatGPT sign-in, Stripe payment pages and other third-party services have their own terms and privacy practices. Their availability and functionality may change. We do not control third-party systems, and links to them do not create additional service guarantees. These Terms of Service do not replace a separate privacy notice or any disclosures required by law.

8. Availability and limitations

We work to maintain accurate information and useful account access, but the website may be unavailable during maintenance, outages or third-party interruptions. Website descriptions are general information; confirm specifications, pricing and availability in your proposal or agreement before making a purchasing decision.

To the extent permitted by law, general website content is provided without a guarantee that it is error-free or continuously available. This statement does not remove express warranties or obligations in your service agreement, excuse fraud or other liability that cannot lawfully be excluded, or limit mandatory consumer protections. Security technology and monitoring do not guarantee that every incident, intrusion, equipment failure or loss will be prevented.

9. Changes, governing law and questions

We may update these website terms by publishing a revised version with an updated effective date. Changes apply prospectively and do not automatically amend an existing signed service agreement. Where notice or additional consent is required by law, those requirements remain applicable.

These website terms are governed by Ohio law to the extent permitted by applicable law. Mandatory protections in another applicable jurisdiction and the terms of an existing service agreement remain unaffected. If a provision cannot lawfully be enforced, the remaining provisions apply to the extent permitted by law.

For questions about these terms, contact Gateway Dynamics Limited at info@gatewaydynamics.com, (800) 768-2161, or 3336 Vicjoy Dr, Bethel, OH 45106.