Practical help for your account, billing and connected systems.
Explore selected official guides for account access, notifications, cameras, and business reports, alongside Gateway Dynamics account and billing answers.
Browse the full Alarm.com knowledge base ↗Official guides open on Alarm.com in a new tab. Some guides may require an Alarm.com login; available features depend on your equipment, permissions, and service package. Your Alarm.com system login is separate from your Gateway Dynamics member-portal sign-in.
24 results · Search covers Gateway Dynamics answers and our selected Alarm.com guide index.
Sign in to the member dashboard using the email associated with your customer account. Open an unpaid invoice and select View & pay. Stripe’s hosted payment page provides the available payment options and a receipt after payment.
Your service agreement determines the amount and billing frequency. Recurring statements are issued through Stripe. Review the invoice for its due date and payment instructions; a recurring statement does not automatically authorize a bank or card charge.
Your sign-in email must match the customer email your Gateway Dynamics representative registered. Contact info@gatewaydynamics.com if you need access linked to your account.
For a rejected access credential, confirm you are using the assigned card and an authorized entry time. Contact your site administrator; do not force the door or bypass the reader.
If a camera appears offline, check whether other cameras are affected and whether your internet is working. Record the camera name and time of failure before contacting support.
For slow Wi-Fi, test another device and a wired connection when available. Note which areas are affected. Do not reset managed equipment to factory defaults.
If a smart device stops responding, check its power or battery and your internet connection. Use the device app to inspect its status and contact support if the issue continues.
For suspicious messages, avoid links and attachments. Report the message to your IT contact. If you entered a password, contact support promptly from a trusted device.
If an alarm signals an emergency, prioritize personal safety and call 911 when appropriate. Contact Gateway Dynamics for technical assistance after immediate safety needs are addressed.
Call (800) 768-2161 and explain your site location, the affected system and the symptoms. For immediate threats to life or property, call 911 first. Never share passwords or payment card details in email.
Find the official password-change and account-recovery instructions for the Alarm.com app and website.
Read the official Alarm.com guide ↗: How do I change or reset my Alarm.com password? (opens in a new tab)Use Alarm.com’s troubleshooting guide when your system account login is not working.
Read the official Alarm.com guide ↗: Why can’t I sign in to Alarm.com? (opens in a new tab)Review Alarm.com’s setup instructions for authenticator apps and other verification methods, plus trusted-device management.
Read the official Alarm.com guide ↗: How do I enable Alarm.com two-factor authentication? (opens in a new tab)Learn how an authorized account administrator creates a separate login and chooses its permissions.
Read the official Alarm.com guide ↗: How do I give another person access to my Alarm.com system? (opens in a new tab)Follow the official initial-login guide for setting up access to your security system.
Read the official Alarm.com guide ↗: How do I get started with my new Alarm.com account? (opens in a new tab)Find the setup guide for alerts about alarm events and the people who receive them.
Read the official Alarm.com guide ↗: How do I create an alarm notification? (opens in a new tab)Manage the contacts and devices assigned to individual Alarm.com notification rules.
Read the official Alarm.com guide ↗: How do I add or remove notification recipients? (opens in a new tab)Review notification troubleshooting for email, text messages, and push notifications.
Read the official Alarm.com guide ↗: Why am I not receiving Alarm.com notifications? (opens in a new tab)See how to request an on-demand video clip using the Alarm.com app or website.
Read the official Alarm.com guide ↗: How do I request a video recording from a camera? (opens in a new tab)Open the official guide to finding and viewing recorded video clips.
Read the official Alarm.com guide ↗: How do I view saved Alarm.com video? (opens in a new tab)Learn about creating or changing business reports and their delivery settings in Alarm.com.
Read the official Alarm.com guide ↗: How do I set up or edit Smarter Business Reports? (opens in a new tab)Find Alarm.com’s guidance for restoring PDF attachments to commercial report emails.
Read the official Alarm.com guide ↗: Why is my report missing its PDF attachment? (opens in a new tab)Review the guide for reporting on door access events, timeframes, recipients, and available export formats.
Read the official Alarm.com guide ↗: How do I generate an Access History Report? (opens in a new tab)Check the report guide and service requirements for summarizing access-control users and credentials.
Read the official Alarm.com guide ↗: How do I generate an access-control User Summary Report? (opens in a new tab)